Frequently Asked Questions
How we pick our products
Eco-friendly product checklist
Lowering environmental impact is paramount to this shop. We identify one eco-friendly element from each product sourced in the shop through the following checklist:
- Is it reusable?
- Is it made from recycled materials?
- Is it made from organic materials?
- Is it made with non-toxic or organic ingredients?
- Is it biodegradable?
- Does it reduce greenhouse emissions?
- Is it upcycled?
The ultimate goal is to offer every day products that reduce harmful impact to all living creatures on land and our oceans at affordable prices.
If you are just starting your journey into this lifestyle and love the ocean, this is a safe space for you to explore ways to make a difference, no matter how small, in preserving our planet.
Order Status
Q: How can I check the status of my order?
A: To check the status of your order, simply log into your account on our website and navigate to the "Order History" section. There you will find detailed information about your order's progress, including shipment tracking numbers.
Q: How long does it take to process an order?
A: We strive to process and ship orders as quickly as possible. Typically, it takes 1-2 business days to process an order before it is ready for shipment. However, during peak seasons or special promotions, processing times may be slightly longer.
Shipping
Q: What shipping options are available?
A: We offer a variety of shipping options to accommodate your needs. At checkout, you will be able to choose from different carriers and shipping speeds based on your location and desired delivery timeframe.
Q: Do you offer international shipping?
A: Yes, we do offer international shipping. Shipping rates and delivery times may vary depending on the destination and are calculated at checkout. Please note that additional customs fees and import duties may apply, which are the responsibility of the customer.
Returns
Q: What is your return policy?
A: We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return the item within 30 days of receipt for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions on how to initiate a return.
Q: Who covers the return shipping costs?
A: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for your convenience.
Contact
Q: How can I get in touch with your customer service?
A: We are here to assist you! You can reach our friendly customer service team by emailing us at support@saltwaterbodega.com or by filling out the contact form on our website. We strive to respond to all inquiries within 24 hours during business days.
Q: What are your customer service hours?
A: Our customer service team is available to assist you 7 days a week from 9:00 AM to 7:00 PM (PST). Any inquiries received outside of these hours will be addressed on the next business day.